We have a fantastic opportunity for a patient-focused and responsible professional to join our small, friendly and supportive team to work in both our Hartley Wintney & Farnham clinics as a Medical Receptionist/Administrator.
You will provide a kind and warm welcome to patients while covering the clinic reception, accurately manage the clinic diary and expertly handle administrative duties.
Full or part-time considered.
Salary – £23,809.50 – £24,375 p.a. pro rata 37.5hrs
As the first point of contact for patients in our Hartley Wintney & Farnham clinics, you will have a confident, welcoming and professional manner.
Duties include:
- Effectively and professionally supporting our patients, assisting with enquiries via email and telephone, ensuring accuracy of detail.
- Redirect queries to the appropriate person using available information.
- Schedule and confirm patient appointments, ensuring efficient patient flow.
- Keep up to date with clinic process and policy changes.
- Maintain patient records accurately and securely.
- Cover the reception desk, take payments and schedule follow up appointments.
- Be discreet and sensitive, allowing our patients to feel at ease while guiding them through our services.
- Help implement new ways of working to improve the private patient experience and efficiency of service.
- Act as a chaperone if necessary.
- Daily light cleaning tasks.
The right candidate will:
- Have previous experience working in an administrative position, ideally within a similar industry.
- Excellent communication and customer service skills.
- Have a high standard of written English
- The ability to be flexible with working hours and location (see below for further details).
- Basic GDPR awareness.
- Be able to work independently as well as within a team.
- Be very comfortable with technology and different types of software.
- Be highly organised and able to manage their time effectively.
- A positive, ‘can do’ attitude and a willingness to learn
Benefits:
- A supportive and friendly work environment where everyone is valued
- 28 days’ holiday (inc bank holidays) pro rata
- A day off for your birthday
- A duvet day
- Employee discount on medical and aesthetics services
- +1 day of annual leave for each year with the clinic
You will be working at both our Hartley Wintney & Farnham clinic locations with one later session (until 8pm) per week and one Saturday session (9am-2pm) on a rota basis but no more than once a month. It is essential that you are able to reliably commute to both locations.
Expected hours: No less than 15 per week
Education: GCSE or equivalent (preferred)
Experience: Medical Receptionist: 1 year (preferred)
Work location: In person
To apply, please send your CV with a short covering statement in the email to: info@thefemalehealthclinic.co.uk
Applications will only be considered by candidates who send in a CV, covering statement and confirm that they are able to reliably travel to both clinic sites.
We look forward to hearing from you!
Regulated by The Care Quality Commission
A modern and private independent healthcare clinic focusing on feMale health. We operate by appointment only to ensure a discreet and confidential service for our patients.
The British Menopause Society
Not all clinics and doctors are recognised as specialists by The British Menopause Society (BMS), the authority for menopause and post-menopausal health in the UK.
