Skip to main content

Making a complaint – A patients guide 

At The FeMale Health Clinic we value your views and opinions. If you have been unhappy with the service you received from us we would like to hear from you. 

We welcome the opportunity to rectify problems as they occur so please feel free to discuss any issues you are unhappy about with our Clinic team during or after your visit. They will do their best to sort out any issues promptly. 

You may also feedback any negative experiences in our patient feedback survey which you will receive following your appointment.

If you feel you would rather contact us in writing you can use the contact form at the bottom of the page or alternatively our address is: 

The Female Health Clinic, First Floor, 1 High Street, Hartley Wintney, Hook ,RG27 8NS

Telephone: 01252 915333 

Once we have received your complaint our team will investigate the issues you have raised. We will write to you with the results of our investigation and any actions we have taken to prevent any further recurrence within 14 days. 

If our investigation is going to take longer than 14 days we will write to inform you. If you are not happy with the response to your complaint you can contact us again. We will continue communication and where appropriate escalate to our medical director. If you are still not happy with our response there are independent organisations you can contact for advice: 

CQC website 

Independent Sector Complaints adjudication service 

The Patients Association


For complaints directly against Clinical staff: 


GMC- General Medical Council 

Nursing staff- NMC 

Close Menu